FAQ

Q: which shipping options do you have?

A: FEDEX DHL UPS GES

Q: How long is the delivery time?

A: To US about 3-5 days, To ZA about 10days

Q:Dose the hair has cuticle?

A:yes, all of the wig cuticle aligned, soft and smooth, tangle free.

Q: what length do you supply?

A:10inchs to 40 inches

Q: what's your return or exchange policy?

A:we can accept the package return to us for original status, if this order is do customized order, we don't accept exchange,because we can't sell your order to another customer.Therefore Please confirm us your order clearly before we place order to our factory

Q:Do you have glueless wig?

A: yes, 9x6, 4X4 or 5x5 HD glueless wig, few seconds you can install the hair, don't put any glue, wear and go wig.

Q: IF i return the parcel，do I need to pay the returned shipping fee？

A: if the returning is due to our problems（such as incorrect products,the quality problem of products'），we will provide a full refund for you,If the returning is due to buyer's problems（such as don't like,/want，order wrong product,size），buyer should pay the returned shipping fee.

Q:How long can I get a refund if I return it？

A:Once your return is received and inspected，we will contact you to notify you that we have received your returned item.We will also notify you of the approval or rejection of your refund.If approved，your refund will be processed，and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.

Q:what's your wholesale price list?

A:you can send inquires to our sale's manager, she will send you our wholesale price list.

Q: Do you support OEM/ODM?

A: yes, do custom colors, hairstyle,hair texture, package, logo,hang tags,elastic edge bang.

Q: What's the MOQ for do wholesale?

A: 1pc

Q: Do you offer any sample?

A: yes,if you want to test our hair product, you can order one, even 1pc we can ship out, and do custom for you.